About the role: As the Infrastructure and Cloud Operations Manager, you will report directly to the Head of IT Operations and play a key role in overseeing the operational integrity of our global IT infrastructure. This includes managing cloud-based and on-premise systems, leading IT teams, and optimizing our infrastructure to meet business objectives. While this role does not involve direct responsibility for end-user support, you will work closely with the IT Service Operations Manager, a newly created role, on shared projects and strategic initiatives. You will collaborate closely with the Head of IT to lead cloud optimization initiatives, with a strong focus on AWS as our primary platform. Your responsibilities will also include developing and managing the M365 tenant, covering Microsoft Exchange Online, Azure Entra ID, Intune, Microsoft Defender for Endpoints, and any other cloud-related services the company uses to support business needs. Additionally, you will be responsible for ensuring the performance and stability of all IT systems. You will also be critical in networking operations and cost-saving optimization initiatives, working with cross-functional teams to streamline infrastructure management. Experience managing MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms and providing internal and external support for trading platforms is highly advantageous. This cloud-first role is focused on leveraging cloud technologies to ensure scalability, security, and reliability. You will have the opportunity to lead critical IT infrastructure projects, align infrastructure with business goals, and contribute to the company’s broader strategic objectives, working closely with the Head of IT and the IT Service Operations Manager responsible for End-user, Endpoint, Application, Security, and Web operations. Key Responsibilities:
- Infrastructure Management: Oversee the operational integrity of IT infrastructure, ensuring uptime, reliability, and scalability across all global sites, including data center and cloud infrastructure (AWS).
- Cloud Strategy and M365 Management: Lead cloud technology initiatives, focusing on AWS optimization and driving cost-saving initiatives across the cloud infrastructure. This includes developing and managing the M365 tenant, covering Microsoft Exchange Online, Azure Entra ID, Intune, Microsoft Defender for Endpoints, and other cloud-related services the company uses to support business needs.
- Networking: Manage and optimize networking systems, ensuring robust performance and availability across all offices. This includes network monitoring, security, and troubleshooting.
- Team Leadership: Manage a global team of IT professionals, providing guidance, mentoring, and support to ensure high performance and alignment with the company’s strategic objectives. Conduct regular performance reviews, identify areas for development, and provide actionable feedback to promote continuous improvement and growth within the team. While not directly managing the other work streams, such as endpoint, application, and web support operations, you will collaborate closely with the IT Service Operations Manager on shared projects and initiatives.
- Incident and Problem Management: Lead the response to IT incidents, ensuring minimal disruption to business operations and implementing root cause analysis for continuous improvement.
- Vendor Management: Engage with vendors to procure and manage essential IT services and tools, ensuring they meet the company’s operational standards. Collaborate with procurement teams to optimize service contracts.
- Policy Development: Work closely with the IT Governance specialist to establish and enforce IT policies and procedures, focusing on security, compliance, and operational efficiency.
- Disaster Recovery and Business Continuity: Develop, implement, and maintain disaster recovery plans and ensure business continuity across all critical systems. Prepare and present disaster recovery scenarios to top management.
- Capacity Planning and Optimization: Ensure infrastructure can support future growth through detailed capacity planning. Conduct performance evaluations to recommend optimizations and improvements.
- Project Management: Lead and deliver medium to large-scale IT infrastructure projects, from conception through execution, that align with business objectives.
- Cost Optimization: Participate in cost-saving initiatives by collaborating with the finance and procurement teams to implement strategies that reduce expenses without compromising quality.
Experience and Qualifications:
- Bachelor’s degree in IT, Computer Science, or a related field; relevant certifications are a plus (e.g., ITIL, AWS, Azure, M365).
- 10+ years of experience in IT operations, infrastructure management, or cloud services, with a demonstrated track record of managing both on-premise and cloud-based infrastructure. Experience with AWS is highly desirable.
- Experience in managing cloud environments, with a strong focus on Microsoft 365, Microsoft Exchange Online, Azure Entra ID, Intune, and Microsoft Defender for Endpoints.
- Strong networking experience, including network monitoring, security, and troubleshooting across global offices.
- Demonstrated ability to lead global IT teams, manage team performance, conduct performance reviews, and drive team growth and development.
- Project management experience with a successful history of delivering medium to large-scale IT infrastructure projects, including planning, execution, and post-implementation optimization.
- Experience with incident and problem management, including root cause analysis, troubleshooting, and implementation of long-term solutions.
- Solid experience in vendor management, contract negotiation, and optimizing vendor relationships for service delivery and cost efficiency.
- Proven knowledge of IT policies and procedures, focusing on security, compliance, and operational efficiency.
- Strong experience in disaster recovery planning and business continuity management, with the ability to create and present disaster recovery scenarios to top management.
- Experience in capacity planning to ensure the infrastructure supports future business growth and cost-saving optimization initiatives.
- Experience with MetaTrader platforms and financial industry knowledge is a strong advantage.
Person Specifications:
- Leadership and Team Management: Strong leadership skills with the ability to mentor and guide a diverse, global team of IT professionals. Able to foster a high-performance culture and provide actionable feedback to drive continuous improvement.
- Strategic Thinker: Ability to align IT operations with broader business goals, focusing on scalability, security, and operational efficiency.
- Collaborative: Proven ability to work closely with other senior managers and departments on shared projects and strategic initiatives.
- Problem Solver: Excellent troubleshooting skills, identifying root causes and implementing lasting solutions to minimize disruptions.
- Communication Skills: Strong verbal and written communication skills, capable of presenting complex technical solutions to non-technical stakeholders and top management.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and reacting effectively to challenges.
- Technical Expertise: Strong technical background in AWS, Microsoft 365, networking, and cloud technologies, with a proactive approach to keeping up with industry trends and new technologies.
- Attention to Detail: Meticulous in managing systems, conducting reviews, and optimizing processes for efficiency and cost-effectiveness.
- Result-oriented: Demonstrates a commitment to achieving business goals through strategic IT management and effective project delivery.
