About us:

Zenfinex- Trade the World

Vision– to inspire the financial confidence of traders and investors of the world.

Who are Zenfinex?

1. We are Human

2. We empower all with Knowledge

3. We are forging the Future

4. We earn trust through Integrity

5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

We are looking for an energetic Partnership Success Specialist to develop and drive partnership sales and grow our business. You will be developing and maintaining strong network of partners including IBs (introducing brokers), asset managers, affiliates and white labels.

Key Responsibilities:

·       Develop and maintain a strong network of Introducing Brokers, Asset Managers, Affiliates and Institutional/B2B clients.

·       Establish and maintain business relationship with all clients for their retention of prospects.

·       Actively follow financial markets. Proactively discuss financial markets and factors that move them in an articulate manner with clients.

·       Conduct market research to identify opportunities based on competitor weaknesses and their commercial proposals.

·       Negotiate with partners to ensure a partnership is commercially viable and sound for the company.

·       Gather feedback from customers or prospects and share with internal teams.

·       Identify and report on business opportunities to raise the company’s market share.

·       Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.

·       Meet and exceed sales revenue targets.

·       Any other duties reasonably required for the role.

Experience and Qualifications:

• Minimum 1-2 years of experience in Business Development/Sales; previous experience in the Forex, Commodities, CFDs or Financial Industry is a must.

• Diploma, Advanced /Higher /Graduate Diploma, bachelor’s degree in finance / Business Administration / Economics or related majors.

• Existing book of IBs and other business partners

• Excellent understanding of the financial markets.

• Track record of achieving and exceeding sales targets.

• Self-motivated, positive working attitude, teamwork, and able to communicate effectively.

• Have a good understanding of customer service/sales.

Person Specification:

·       Excellent communication skills both verbal and written in Vietnamese and English.

·       Confident and clear communicator with the ability to build relationships both internally & externally.

·       Outstanding interpersonal skills

·       Presentation, and networking skills.
·       Team player with a proactive and innovative approach

About us:

Zenfinex- Trade the World

Vision– to inspire the financial confidence of traders and investors of the world.

Who are Zenfinex?

1. We are Human

2. We empower all with Knowledge

3. We are forging the Future

4. We earn trust through Integrity

5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

The Funding & PSP Relationship Manager will oversee the day-to-day operations of the funding function (deposits, withdrawals, reconciliations, and payment flow monitoring) while also managing relationships with Payment Service Providers (PSPs). This is a senior, hands-on role responsible for ensuring smooth transaction flows, optimizing payment success rates, improving client experience, and maintaining operational compliance across all payment channels.

The ideal candidate has a strong background in payments/funding operations within a Forex or FinTech environment, excellent analytical skills, and proven experience in onboarding, managing, and maintaining strategic relationships with PSPs.

Key Responsibilities: 

1. Funding Operations Leadership

• Lead and supervise the Funding Team, ensuring timely processing of deposits, withdrawals, chargebacks, and reconciliations.

• Monitor daily payment flows, identify bottlenecks, and resolve operational issues quickly.

• Ensure SLAs, accuracy targets, and compliance requirements are met.

• Optimize processes across CRM, cashier, wallets, and internal operations tools.

• Work closely with Compliance, Risk, Payments, and Back Office to ensure smooth coordination.

• Drive continuous improvements to reduce manual workload, errors, and processing time.

• Produce daily, weekly, and monthly funding performance reports (approval rates, volumes, PSP performance, etc.)

2. PSP Management & Onboarding

• Own end-to-end PSP onboarding including requirements gathering, technical documentation review, testing, and go-live coordination.

• Act as the main point of contact between the company and all PSPs.

• Maintain strong PSP relationships to secure priority support, negotiate fees, and optimize performance.

• Conduct ongoing monitoring of approval rates, decline reasons, and fraud patterns across all PSPs.

• Work with product, BI, and tech teams to troubleshoot PSP issues and implement improvements.

• Ensure compliance with PSP requirements and regulatory standards.

• Propose new PSPs, alternative payment methods, and improvements based on market needs and internal data.

3. Data, Monitoring & Performance Optimization

• Analyse transaction data to identify trends, payment failures, and issues affecting conversion.

• Work with BI to create dashboards and improve transaction visibility.

• Collaborate with PSPs to improve routing, MID setup, transaction logic, and decline handling.

• Ensure full traceability and reconciliation between CRM, PSP portals, and internal financial systems.

4. Cross-Functional Collaboration

• Work closely with the Product/Tech teams on payment integrations and enhancements.

• Support Marketing and Conversion teams by advising on payment availability per region.

• Provide insights to Finance on cash flow planning, settlement schedules, and PSP performance.

• Work with Legal/Compliance to ensure PSP contracts, licenses, and regulatory obligations are up to date.

Experience and Qualifications:

• 3–5+ years of experience in funding/payments operations within a Forex, FinTech, or payments company.

• Proven experience in managing PSP relationships and participating in PSP onboarding projects.

• Strong understanding of payment flows, MIDs, routing logic, approval/decline codes, and reconciliation.

• Experience with CRM systems (preferably FX/Trading CRMs) and payment gateways/cashiers (Praxis).

• Experience working with BI tools (Cluvio, Power BI) (desirable).

• SQL knowledge for basic data extraction (desirable).

• Understanding of chargebacks, fraud prevention, and risk management (desirable).

• Exposure to PSP technical integrations (API, IPN, callbacks) (desirable).

Person Specifications: 

• Solid analytical and troubleshooting skills with ability to interpret transaction data.

• Strong communication and negotiation skills for dealing with PSPs and cross-functional teams.

• Ability to lead, train, and manage a team in a high-volume environment.

• Detail-oriented, process-driven, and capable of handling time-sensitive tasks.

About us:

Zenfinex- Trade the World

Vision– to inspire the financial confidence of traders and investors of the world.

Who are Zenfinex?

1. We are Human

2. We empower all with Knowledge

3. We are forging the Future

4. We earn trust through Integrity

5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

We are now searching for an experienced Dealing & Trading Operations Specialist, to be based in KL Office to assist the operational tasks related with maintaining our trading systems. The role offers the right candidate the opportunity to perform a high impact and critical role within the company.

Key Responsibilities:

• You will be responsible for the continuous operation and running of the firms MT4 and MT5 systems. Duties include:
• Manage and monitor the Company’s trading books across multiple asset classes – FX, CFDs, and ensure the Company stays within its defined risk parameters
• Follow regulatory compliance and internal policies and procedures
• Follow market trends, information/news in all major trading symbols offered by the Company
• Actively monitor the Company’s systems, price feeds and clients’ trading activity and exposures and investigate suspicious trades
• Speak to clients, as required, to resolve any trading/ account issues they may have
• Generate and analyse trading statistics
• Follow up transactions and orders with LP’s, Banks and Prime Brokers, as required
• Develop FX and CFD trade execution and risk management knowledge and expertise across multiple regions
• Produce any other reports or written material, as required by business needs.
• Handle any quotes issue with the real time server, such as freezing, gaps, filtrations
• Be able to use the firm’s CRM systems
• Monitor and manage issues with the LPs and pricing
• Advise broader staff of any new system/ market updates/upgrades as appropriate
• Follow-up with aggregators/bridges and other related technologies issues or updates
• Switching between LPs if/ whenever required
• Assist with Metatrader operational tasks, such as instrument configuration, group configuration, markups, etc.
• Producing daily trade and reconciliation reports in relation to trading activity and client positions using MT4 and third-party platforms.
• Keeping up to date with financial markets information and conducting market research.
• Any other duties reasonably required for the role

Experience and Qualifications:

• Minimum of 2 years of continuous experience in a trading risk management / dealing role at a reputable Spreadbet/FX/ CFD broker
• Knowledge of multiple asset classes, including Spreadbets, CFDs, FX, Equities  and Cryptos
• Minimum a bachelor degree holder.
• Working Knowledge of MT4 and MT5 (Manager, Administrator, Trader) a must. Other trading platforms would an advantage.
• Knowledge of trading technology would be advantageous, eg: bridge technology, aggregators, etc
• Ability to deal with multiple liquidity providers
• Technical knowledge of markets would be advantageous
• Excellent verbal and written communication skills in English, any other language will be considered an advantage.
• Advanced knowledge of Excel & working knowledge of MS Office applications.
• Comfortable with IT systems and trading technology

Person Specification:

• Readiness to work in rotational shifts – this job has a mix of early morning, late evening and occasional night shifts.
• Providing internal support to the client facing team on trading related inquiries
• Communication with counterparties
• Strong team player
• Good people management skills
• Very strong numerical and logical thinking and stress resistance
• Analytical and problem-solving skills

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are
2. We empower all with
3. We are forging the
4. We earn trust through
5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

In our fast-paced and dynamic environment, the PMO serves as the driving force behind innovation – connecting the right people, fostering clear communication, and ensuring transparency across all projects and products. Agile is at the core of everything we do, powered by a diverse team of passionate professionals from around the world. You can expect a personalized approach, and a vibrant workplace filled with energy and creativity.

Key Responsibilities:

• Project Planning and Execution: Craft and execute project plans that are as ambitious as they are detailed, including timelines, milestones, and resource allocation.
• Team Leadership: Inspire and lead project teams, fostering clear communication, collaboration, and alignment with our bold project goals.
• Stakeholder Management: Engage with stakeholders to understand their needs, provide updates, and ensure our projects align with business objectives.
• Risk Management: Identify potential risks and develop innovative mitigation strategies to ensure project success.
• Budget Management: Keep a keen eye on project budgets, ensuring efficient use of resources and adherence to financial constraints.
• Performance Tracking: Track project performance using cutting-edge tools and techniques, ensuring projects are delivered on time and within scope.
• Continuous Improvement: Implement best practices and continuous improvement initiatives to elevate our project management processes.

Experience and Qualifications:

• Minimum 4 years of experience in Project Management and/or Product Management, preferably in a multinational organization, fintech environment, or technology industry.

Person Specifications:

• Exceptional leadership and team management skills.
• Outstanding communication and interpersonal skills.
• Proficiency in project management software and tools.
• Strategic thinker with tactical execution abilities.
• Strong problem-solving and decision-making prowess.
• Fluent in English, both written and verbal.

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are
2. We empower all with
3. We are forging the
4. We earn trust through
5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

In our fast-paced and dynamic environment, the PMO serves as the driving force behind innovation – connecting the right people, fostering clear communication, and ensuring transparency across all projects and products. Agile is at the core of everything we do, powered by a diverse team of passionate professionals from around the world. You can expect a personalized approach, and a vibrant workplace filled with energy and creativity.

Key Responsibilities:

• Project Planning and Execution: Craft and execute project plans that are as ambitious as they are detailed, including timelines, milestones, and resource allocation.
• Team Leadership: Inspire and lead project teams, fostering clear communication, collaboration, and alignment with our bold project goals.
• Stakeholder Management: Engage with stakeholders to understand their needs, provide updates, and ensure our projects align with business objectives.
• Risk Management: Identify potential risks and develop innovative mitigation strategies to ensure project success.
• Budget Management: Keep a keen eye on project budgets, ensuring efficient use of resources and adherence to financial constraints.
• Performance Tracking: Track project performance using cutting-edge tools and techniques, ensuring projects are delivered on time and within scope.
• Continuous Improvement: Implement best practices and continuous improvement initiatives to elevate our project management processes.

Experience and Qualifications:

• Minimum 4 years of experience in Project Management and/or Product Management, preferably in a multinational organization, fintech environment, or technology industry.

Person Specifications:

• Exceptional leadership and team management skills.
• Outstanding communication and interpersonal skills.
• Proficiency in project management software and tools.
• Strategic thinker with tactical execution abilities.
• Strong problem-solving and decision-making prowess.
• Fluent in English, both written and verbal.

Local Benefits:

• 25 to 29 days of annual holiday
• Birthday day off
• Multisport card for active lifestyles
• Health & dental insurance
• Office location, just 5 minutes from Vitosha metro station
• Free drinks and fresh fruit in the office
• Hybrid work model for better work-life balance
• Excellent career development opportunities
• Friendly, supportive team environment
• Employee Assistance Program for your well-being

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are
2. We empower all with
3. We are forging the
4. We earn trust through
5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

The Client Support Associate will help guide Taurex leads and clients through different products, platforms, and services.

Key Responsibilities:

• Effectively managing the chats, E-mails and calls with clients
• Identifying and assessing customer’s needs to achieve satisfaction
• Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails
• Offer support to clients within the specified time frame
• Updating CRM and keeping records of all communications and action taken
• Interact with other departments to solve inquires raised by clients that requires further investigation by
• sending tasks
• Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
• Follow standard processes and procedures
• Consistently take initiative to learn about the markets, FX industry and new platforms and products.
• Be a team player and collaborate in a proactive way with the customer support to manage time,
• resources, volume, and customer feedback.
• Consistently achieve departmental and individual metrics.
• English and Portuguese

Experience and Qualifications:

• Minimum 1 year of experience in Customer Service.
• Excellent communication skills both verbal and written in local language and English.
• Excellent communication, presentation, and networking skills.
• Track record of achieving and exceeding targets.
• The person must be proactive and aim to self-generate new leads, business.
• Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
• Have a good sense of customer service.
• Able to work under pressure and independently.
• Good command of written and spoken in others language will be an added advantage (English and Portugese).

Person Specification:

• Confident and clear communicator with the ability to build relationships both internally & externally.
• Outstanding interpersonal skills.
• Team player with a proactive and innovative approach.
• Candidate preferably with Portuguese and English language skills.
• Good time management and priority handling
• Ability to diagnose and resolve problems.
• Initiative to question and find answers to problems.

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are Human.

2. We empower all with Knowledge.

3. We are forging the Future.

4. We earn trust through Integrity.

5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

As a Market Analyst, you will play a key role in interpreting financial news and market trends, transforming them into engaging and educational content across various platforms. Your insights will help demystify complex market movements for our audience, empowering them to make informed decisions. You’ll also contribute to content strategy by identifying new opportunities to inform and engage our community. If you’re passionate about finance, skilled in content creation, and enjoy helping others navigate the markets, we’d love to hear from you.

Key Responsibilities:

• Produce daily, original content on financial market trends for social media, webinars, and our website (in both video and written formats).

• Deliver live presentations via webinars and events to educate and engage audiences.

• Conduct one-on-one client discussions to provide market insights and support.

• Identify and propose new content formats and topics to enhance audience engagement.

• Ensure all content is clear, accurate, and professionally presented.

• Collaborate closely with the marketing team to align content with broader campaigns.

• Work with internal teams to optimize content strategy and delivery.

• Perform other duties as reasonably required to support the role and team objectives.

Experience and Qualifications:

• Diploma or Bachelor’s Degree in Finance, Economics, Business Administration, or a related field.

• Prior experience in a similar role within the FX or financial services industry is preferred.

• Strong understanding of financial markets and instruments.

• Excellent communication, presentation, and interpersonal skills.

• Ability to work independently and under pressure in a fast-paced environment.

• Proficiency in English (minimum B1 level)

Person Specification:

• Strong analytical and organizational skills with attention to detail.

• Excellent written and verbal communication in English and Spanish.

• Confident, articulate, and able to build strong relationships internally and externally.

• Self-motivated team player with a proactive and positive attitude.

• Effective time management and ability to prioritize tasks

About the role:

We are looking for an experienced and proactive Partnership Support Specialist to join our team in Dubai or Kuala Lumpur. This mid level role will focus on overseeing the complete partner experience from onboarding to ongoing support, ensuring that all processes are executed with efficiency, accuracy, and in alignment with company policies and regulatory requirements.

As a key member of the Partnership Operations team, you will manage the daily tasks of onboarding IBs (Introducing Brokers), PAMMs (Percentage Allocation Management Modules), and other partners, and will handle more complex cases that involve compliance risks or unique challenges.

You will also play a leadership role in identifying and resolving inefficiencies, promoting best practices, and ensuring all internal processes are adhered to while maintaining direct and prompt communication with our partners.

Key Responsibilities:

Onboarding and Account Management

• Manage and Monitor Pending Queues: Oversee the allocation and processing of partner onboarding tasks, ensuring tasks are assigned efficiently based on team availability.
• Quality Control & Best Practices: Monitor and review onboarding processes to ensure they align with best practices. Highlight and raise alerts when issues such as delays or mispractices are detected, providing guidance for corrective actions.
• Handle Complex Onboarding Cases: Take charge of challenging onboarding cases that may involve compliance risk or other unique complexities, ensuring they are resolved efficiently.
• IB and PAMM Onboarding: Process IB and PAMM registrations, verify KYC, resolve missing documentation, and liaise directly with sales teams to ensure timely approvals.
• Link relevant rebate structures to sales notes, create campaigns in DW, and manage agreements via DocuSign, following up until all agreements are signed.
• Handle custom rebate structures, collaborating with sales, dealing, and operations teams to finalize the setup.
• Ensure expired documents are flagged, follow up on pending items, and maintain direct communication with account managers.

Payment Processing and Rebate Management

• Rebate and Payout Monitoring: Oversee daily rebate calculations and ensure payments are processed in accordance with established SLAs.
• Monitor Prop Payouts and Rev Share Payouts, ensuring timely resolution of Jira tickets and coordination with the relevant departments.
• Ensure PAMM performance fees and administrative fees are processed smoothly, with visibility of trading history, fee deductions, and payments available to PAMM managers.

Partner Support & Communication

• Manage Partner Communication: Maintain direct, prompt communication with partners through various channels (Intercom, Slack, Telegram, email) to ensure quick resolution of inquiries and ongoing support.
• VIP Client Support: Handle communication with VIP clients, ensuring a high standard of service and prompt issue resolution.
• Internal Collaboration: Provide internal support to the commercial team, assisting with partner-related queries, monitoring teams groups, and coordinating across departments to resolve issues.
• Complaint Management: Lead efforts to handle and resolve complaints from partners and internal teams, including operational and trading-related issues.

Marketing & Partner Engagement

• Marketing Coordination: Collaborate with the commercial, marketing, and compliance teams to provide partners with necessary materials and ensure they are compliant with regulations.
• Maintain an up-to-date marketing library and partnership websites, ensuring all materials reflect the latest promotions, visuals, and offers.

Partner Retention & Loyalty

• Monitor Partner Performance: Track and analyze partner performance, sending alerts and reminders when necessary. Work closely with account managers to ensure partners are engaged and supported.
• Feedback Management: Address negative feedback from surveys, ensuring quick resolution of issues. Propose enhancements to improve partner satisfaction.
• Loyalty & Rewards Program: Manage and maintain the loyalty and rewards program for partners, ensuring all promotions are executed smoothly and effectively.

Operational Efficiency & Process Improvement

• Process & Procedure Management: Stay up-to-date with all partnership processes and procedures. Propose improvements and new processes as necessary to streamline operations and improve partner experiences.
• Data Management: Oversee the management of partner data, ensuring it is accurate and up to date within internal systems.
• Manage CRM partner modules and tools, troubleshooting any technical issues and coordinating with operations to resolve bugs or failures.

Training & Development

• Product Knowledge: Keep updated on new products, services, and updates to partnership programs to ensure you provide top-notch support to both internal teams and partners.
• Internal Knowledge Sharing: Be the go-to expert on partnership terms, agreements, and financial markets, offering training and support when needed.

 Cross-Department Collaboration

• Liaise with Dealing & Operations: Coordinate with the dealing team to create the necessary MT4/5 groups for partners and with operations to ensure proper setup of rebate structures, campaign management, and account groupings.

Experience and Qualifications:

• Experience in partnership support, operations, or account management within the financial services or brokerage industry.

• Knowledge of Trading & Financial Markets: A good understanding of financial markets, trading platforms (e.g., MT4/5), and financial products.

• Tech-Savvy: Comfortable working with CRM systems (DW, Jira), partner tools, and various communication platforms (Intercom, Slack, Telegram).

• Problem-Solving: Strong analytical and problem-solving skills, particularly in identifying and resolving complex issues related to onboarding, payments, and partner retention.

• Project Management: Ability to manage multiple projects and deadlines while ensuring high levels of efficiency and attention to detail.

• Team player: Experience mentoring or leading teams to ensure operational excellence and adherence to best practices.

Person Specification:

• Outstanding communication both written and verbal in English

• Excellent communication skills with the ability to liaise effectively with partners and internal teams.

• Good time management and priority handling

• Ability to diagnose and resolve problems.

• Initiative to question and find answers to problems.

• Must be flexible to work different shift patterns.

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are Human.

2. We empower all with Knowledge.

3. We are forging the Future.

4. We earn trust through Integrity.

5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1.       We are Human.

2.       We empower all with Knowledge.

3.       We are forging the Future.

4.       We earn trust through Integrity.

5.       We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

We are looking for an energetic Partnership Success Specialist to develop and drive partnership sales and grow our business. You will be developing and maintaining strong network of partners including IBs (introducing brokers), asset managers, affiliates and white labels.

Key Responsibilities

• Develop and maintain a strong network of Introducing Brokers, Asset Managers, Affiliates and Institutional/B2B clients.
• Establish and maintain business relationship with all clients for their retention of prospects.
• Actively follow financial markets. Proactively discuss financial markets and factors that move them in an articulate manner with clients.
• Conduct market research to identify opportunities based on competitor weaknesses and their commercial proposals.
• Negotiate with partners to ensure a partnership is commercially viable and sound for the company.
• Gather feedback from customers or prospects and share with internal teams.
• Identify and report on business opportunities to raise the company’s market share.
• Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.
• Meet and exceed sales revenue targets.
• Any other duties reasonably required for the role.

Experience and Qualifications:

• Minimum 1-2 years of experience in Business Development/Sales; previous experience in the Forex, Commodities, CFDs or Financial Industry is a must.
• Diploma, Advanced /Higher /Graduate Diploma, bachelor’s degree in finance / Business Administration / Economics or related majors.
• Desirable candidate that has existing book of business and experience in bringing new business.
• Excellent understanding of the financial markets.
• Track record of achieving and exceeding sales targets.
• Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
• Have a good understanding of customer service/sales.

Person Specification:

• Excellent communication skills both verbal and written in Thai and English.
• Confident and clear communicator with the ability to build relationships both internally & externally.
• Outstanding interpersonal skills
• Presentation, and networking skills.
• Team player with a proactive and innovative approach