Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are
2. We empower all with
3. We are forging the
4. We earn trust through
5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

This is an exciting opportunity to join an innovative business with ambitious plans and be part of a global People team. Due to our successful growth, we require a new People Specialist & Office Manager to lead the delivery of excellent end to end people support. The role combines the operational responsibility of the People function in the region with office management responsibilities to ensure the office runs smoothly. You will personally partner with our teams in Malaysia, Vietnam and China working with managers and their teams on a wide range of people-centred activities to meet business needs and help create a positive and inclusive culture.

Key Responsibilities

General

• Provide full generalist People support for designated teams.
• Work as part of the People team to provide a seamless, positive and inclusive employee experience at every point in the employee lifecycle.
• Liaise with regional managers and teams to maintain strong connections and to ensure all duties for the local region and for the People team are clearly defined and well managed.
• Support the Head of People and line managers in implementing organisational changes and plans in order to achieve objectives and minimise risk.
• Undertake specific ad hoc project work as required by the Head of People and the Chief Legal and Compliance Officer.
• Provide cover for colleagues / team members in their absence.
• Any other duties reasonably required for the role.

Policy and compliance

• Advise on and assist in the application and interpretation of employment policies and procedures and relevant legal requirements to ensure good practice, legal compliance and fairness.
• Work with the Head of People to carry out a rolling review of global and regional employment policies and procedures to ensure all are up to date and in line with legal and good practice requirements.
• Work with the Head of People to deliver employment policy training for line managers to support and improve knowledge, compliance and good practice.
• Oversee statutory leave arrangements to ensure timely and appropriate communication with employees and fulfil legal obligations.
• As agreed with the Head of People, advise on and implement disciplinary and grievance policies and processes, carry out formal investigations and support formal hearings where necessary.

Resourcing

• Work with the Head of People to assess current and future resource needs and create a robust regional plan.
• Manage the end to end recruitment process to achieve high candidate quality and maintain good practice.
• Co-create and quality-assure job design / job descriptions to ensure accountabilities and criteria are well-defined.
• Support selection processes, recommend and design assessment methods, attend interviews and advise and support hiring managers so that robust and accountable decisions are made.
• Create recruitment advertisements and candidate information to enhance our employer profile.
• Implement timely and professional candidate communications and provision of feedback to give a positive candidate experience and maintain the company’s external reputation.
• Research, review and recommend external advertising and sourcing options to help reduce agency costs.
• Research and make recommendations on elevating our profile as an employer of choice online and in relevant professional sectors.
• Determine appropriate sourcing and advertising with the Head of People to promote vacancies as widely and positively as possible.
• Work with the Head of People to create a compelling employee value proposition in line with branding and Values.
• Promote the employee referral programme to support the attraction of suitable candidates.
• Manage the administration of all starters and leavers to ensure a professional service is maintained and compliance and payroll requirements are met.
• Oversee delivery of onboarding provision for new starters and monitor individual orientation and probation periods to ensure the needs of individuals and the organisation are met.
• Coordinate visa applications and sponsorship processes to ensure appropriate use and timely management.
• Review and refresh template documents and online materials so that they reflect our employer brand and culture.
• Carry out exit interviews to provide feedback for managers to act on.

Performance and capability

• Monitor quality of completed performance reviews and provide feedback to assist in achieving improvements.
• Provide advice and guidance to managers and employees on the use of performance management processes, documentation and supporting resources for promoting personal development opportunities.
• Support performance improvement processes to ensure processes are followed and opportunities for improvement are actively pursued.
• Work with the Head of People to deliver performance management training workshops for new employees and as a refresher for existing employees and managers.
• Oversee database of completed performance management documentation to enable quality audit and ensure accurate record-keeping.
• Support the Head of People with the creation of a company Learning and Development Plan in order to meet the needs of employees and the business.
• Work with the Head of People to develop, implement and deploy career progression frameworks.
• Work with line managers to identify and promote formal and informal development opportunities within the organisation.

Employee engagement and communication

• Promote our desired business culture by acting as a role model for our Values and constructively challenging contradictory behaviour.
• Contribute regularly to internal communications in order to educate and inform employees.
• Oversee local team building and communications activities so that people in all offices can participate.
• Advise, coach and support managers to fulfil their employee engagement responsibilities effectively.
• Support managers to create and implement local action plans to address any areas identified as needing attention, including from our employee surveys.

Rewards, benefits and wellbeing

• Work with the Head of People and line managers to manage annual and ad hoc pay review processes and salary benchmarking.
• Work with the Head of People to research, cost, present and implement recommended benefits for the regions.
• Provide monthly data reporting for payroll and administer benefits in consultation with Finance.
• Manage efficient administration of payroll, pension, and local benefits schemes.
• Promote benefits through workshops and internal communications to increase awareness and take-up.
• Promote benefits externally with clear branding to help attract candidates.
• Work with the Head of People to research, recommend and implement initiatives to promote health and wellbeing.
• Support and educate line managers to be the first port of call for employees on wellbeing matters and to manage absence and ill health effectively.

Operational

• Draft contracts of employment and manage new starter administration and onboarding to ensure a smooth transition into the Company for all new employees.
• Undertake pre-employment checks on all new starters to ensure policy compliance and minimise risk.
• Undertake data audit and reporting (e.g. absence) to ensure employee data is accurate and up to date.
• Manage offboarding of employees to ensure contractual obligations are met.
• Prepare the monthly payroll and any changes including sales commission, benefit claims and incentives, and liaise with the local payroll provider to ensure payroll deadlines are met.
• Provide information for the employee database to ensure employee data is accurate and up to date.
• Produce meaningful monthly reports to the Head of People and Heads of Regions in relation to attrition, absence, recruitment spend, training activity, etc.
• Regularly report on and analyse employee absence and retention data to identify corrective or pre-emptive action.
• Monitor statutory and other absence arrangements to ensure compliance with legal and good practice requirements.
• Document and maintain core employment processes and associated template documents to ensure reliability, consistency and compliance with good practice (e.g. maternity leave, starter and leaver processes).

Office Management

• Support the Country Head – Malaysia in liaising with building management and suppliers and arranging payments/ rent where applicable.
• Set up and manage the office to create a positive and productive working environment for all colleagues.
• Organise team building and social events for the office.
• Manage the ordering and purchase of reasonably necessary office supplies, including computer equipment, kitchen and bathroom supplies and general stationery.
• Lead on Health and Safety for the office and undertake relevant H&S and first aid training when required.
• Ensure appropriate office security arrangements are in place.
• Maintain an office budget.
• Liaise with Country Heads and teams in China and Vietnam to help ensure good local practice in employee health, safety and wellbeing and support local engagement activities.

Other

• Support the Head of People and line managers in implementing organisational changes and plans in order to achieve objectives and minimise risk.
• Undertake specific ad hoc project work as required by the Head of People or Chief Legal and Compliance Officer.

Experience and Qualifications

• Educated to degree level in a relevant discipline
• Professional qualification e.g. MIHRM desirable
• Track record of generalist human resource management experience with a focus on operational execution
• Previously worked for an international Company
• Previous experience of office management
• Previous experience using HR Systems
• Previous experience of VISA application handling
• Computer literate and in particular previous experience using Teams, Microsoft applications
• Applied employment law knowledge within Malaysia – essential
• Employment law knowledge/ experience within wider ASIA region (Vietnam, China, Thailand) – desirable

Person Specification

• A professional and commercial approach to HR
• Keen to promote best practice
• High standard of written English including good grammar, composition and letter-writing skills
• Fluent in spoken English
• Strong communication and influencing skills
• Confident and credible in advising managers on people management and development matters
• Takes a balanced and considered view of options, verifies understanding and assesses risks appropriately before making recommendations
• Collaborative and supportive style and is able to build rapport quickly
• Enjoys interacting with the business and helping to build the right culture
• Good attention to detail, high standards of accuracy and quality of work
• Diplomatic, discreet and confidential
• Effective organisation, planning and prioritisation skills
• A team player who enjoys contributing to joint success and delivery
• A self-starter who works well without close supervision
• Flexible and ‘can do’ approach to achieving tasks of varying complexity and detail
• Rises constructively to challenges and maintains a positive and professional outlook
• Resourceful in using appropriate sources of professional advice and expertise
• IT literacy: Microsoft Word and Outlook Intermediate; Excel and PowerPoint Basic; use of simple databases
• Some flexibility in working hours is required from time to time given the international scope of the People team

Local Benefits in Malaysia

• 10 days annual leave (rising to 12 days after 2 years’ service) plus public holidays
• Birthday off
• Work from anywhere up to 4 weeks per year
• Medical allowance
• Travel allowance
• Free parking
• Employee Referral Scheme
• Friendly, multicultural office, with plenty of social events and team building days

Stocked kitchen for all to use!

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalized support, and tailored education.

Who is Taurex?

1. We are
2. We empower all with
3. We are forging the
4. We earn trust through
5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

This role will support the critical day-to-day business operations within Operational CRM/Back Office CRM which includes processing of business tasks and interacting with internal business users in support of the CRM environment.

Key Responsibilities:

• Work closely with stakeholders to review, recommend, and implement best practice processes and procedures within the CRM and Partnership Operation Procedures.
• Responsible for data integrity within CRM through data import management.
• Create and manage profiles, layouts, reports, dashboards, process automation, and other configurable parts of the interface for end-users.
• Provide insights and analytics from CRM defining reporting and creating dashboards to support various departments.
• Manage the optimization of our CRM instance, including platform integrations, workflow development & management, templates, and troubleshooting.
• Serve as a subject matter expert for all things relating to the CRM, whether it’s within the technical strategy, implementation, execution, including day-to-day end-user support.
• Author and maintain all related system documentation including requirements, process flows, testing practices, user cases, and instance update announcements.
• Research and understand different system enhancements and process automation, to reduce manual work and improve overall efficiency.
• Act as point of contact for CRM vendor, troubleshooting and escalating to the vendor when necessary.
• Own the VOIP process, ensuring the process works for key users whilst identifying areas for improvement and reviewing alternative providers if required.

Any other duties reasonably required for the role.

Person Specification:

• Good communication skills and comfortable with communicating with senior stakeholders
• Commercially driven with strong focus on data-led decisions

• Advanced organizational and presentation skills
• Self-driven and ambitious
• Shows initiative and a ‘can-do’ attitude.
• Mathematical know-how
• Advanced Excel skills
• Advanced MT4/MT5 trading platform, manager, admin skills.
• Forex experience (essential) tools/platform
• Presentation skills (desirable)
• Naturally inquisitive
• Excellent attention to detail

Experience and Qualifications:

• Strong experience within a CRM role (deep knowledge of channels, platforms, relevant KPIs )
• Strong experience within MT trading platforms, managers, admins.
• Experience implementing a CRM system
• Expert knowledge of projects and product life cycle

• Computer literate – strong knowledge of Word, Powerpoint and Excel, software applications are a must.

• Experience of project management tools

About the role:

We are seeking a skilled and creative Website Specialist/Developer (网络技术专员）to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining our company’s websites, ensuring a seamless user experience and optimal functionality. The Website Specialist/Developer will collaborate with cross-functional teams to implement web solutions, troubleshoot issues, and contribute to the overall enhancement of our online presence.

Key Responsibilities:

Website Development:

• Design, develop, and maintain responsive and user-friendly websites.
• Implement front-end and back-end solutions to enhance website performance and functionality.
• Ensure compatibility with various browsers, devices, and operating systems.

Content Management:

• Manage and update website content, including text, images, and multimedia elements.
• Collaborate with content creators to ensure timely and accurate updates.
• Implement SEO best practices to optimize website content for search engines.

Technical Support:

• Provide technical support for website-related issues.
• Troubleshoot and resolve bugs, errors, and performance issues.
• Conduct regular website audits to identify and address potential issues.

Collaboration:

• Work closely with graphic designers, content creators, and other stakeholders to ensure a cohesive and visually appealing online presence.
• Collaborate with marketing teams to integrate campaigns, landing pages, and promotional materials into the website.

Security and Compliance:

• Implement and maintain website security measures.
• Stay informed about industry trends and best practices to ensure compliance with web standards.

Analytics and Reporting:

• Monitor website analytics to track performance and user behaviour.
• Generate reports on website metrics and provide insights for improvement.

Qualifications:

• 2+ Years of Experience in the Web Development field.

• Proficient language in English and Mandarin

• Proven experience in web development, with a strong portfolio showcasing previous projects.

• Proficient in HTML, CSS, JavaScript, and other relevant web technologies.

• Experience with content management systems (CMS) such as WordPress, Drupal, or Joomla.

• Added Advantage if we have experience in MySQL database and PHP

• Familiarity with SSEO best practices and website optimization techniques

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration skills.

• Ability to work independently and meet tight deadlines.

• Experience with e-commerce platforms.

• Knowledge of web accessibility standards.

• Familiarity with version control systems (e.g., Git).

• Understanding of responsive design principles.

• Certification in web development or related field.