About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
- We are
- We empower all with
- We are forging the
- We earn trust through
- We provide global expertise with a Local Touch
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
About the role:
The Client Support Associate will help guide Taurex leads and clients through different products, platforms, and services.
Key Responsibilities:
- Effectively managing the chats, E-mails and calls with clients
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails
- Offer support to clients within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by
- sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
- Follow standard processes and procedures
- Consistently take initiative to learn about the markets, FX industry and new platforms and products.
- Be a team player and collaborate in a proactive way with the customer support to manage time,
- resources, volume, and customer feedback.
- Consistently achieve departmental and individual metrics.
- English and Portuguese
Experience and Qualifications:
- Minimum 1 year of experience in Customer Service.
- Excellent communication skills both verbal and written in local language and English.
- Excellent communication, presentation, and networking skills.
- Track record of achieving and exceeding targets.
- The person must be proactive and aim to self-generate new leads, business.
- Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
- Have a good sense of customer service.
- Able to work under pressure and independently.
- Good command of written and spoken in others language will be an added advantage (English and Portugese).
Person Specification:
- Confident and clear communicator with the ability to build relationships both internally & externally.
- Outstanding interpersonal skills.
- Team player with a proactive and innovative approach.
- Candidate preferably with Portuguese and English language skills.
- Good time management and priority handling
- Ability to diagnose and resolve problems.
- Initiative to question and find answers to problems.